| Customer
Information Usage
Information
Collection
E-GLOBALFOCUS SDN. BHD. is the sole owner of the information collected
on Surfwedding.com. E-GLOBALFOCUS SDN. BHD. collects information
from our users at several different points on our Web site.
Registration
In order to use certain sections of this Web site, a user must
first complete the registration form. During registration a user
is required to give contact information (such as name and email
address). We use this information to contact the user about services
on our site for which he has expressed interest. It is optional
for the user to provide demographic information (such as income
level and gender), and unique identifiers (such as, username and
password), but encouraged so we can provide a more personalized
experience on our site.
Order
We request information from the user on our order form. A user
must provide contact information (such as name, email, and shipping
address) and financial information (such as credit card number,
expiration date). This information is used for billing purposes
and to fill customer's orders. If we have trouble processing an
order, the information is used to contact the user.
Information Use
Profile
We store information that we collect through cookies, log files,
clear gifs, and/or third parties to create a profile of our users.
A profile is stored information that we keep on individual users
that details their viewing preferences. Consequently, collected
information is tied to the users personally identifiable information
to provide offers and improve the content of the site for the
user. This profile is used to tailor a user's visit to our Web
site, and to direct pertinent marketing promotions to them. We
do not share your profile with other third parties. Your profile
is shared in aggregate form only.
Cookies
A cookie is a piece of data stored on the user's computer tied
to information about the user. Usage of a cookie is in no way
linked to any personally identifiable information while on our
site. We use both session ID cookies and persistent cookies. For
the session ID cookie, once users close the browser, the cookie
simply terminates. A persistent cookie is a small text file stored
on the user's hard drive for an extended period of time. Persistent
cookies can be removed by following Internet browser help file
directions.
By setting a cookie on our site, users would not have to log in
a password more than once, thereby saving time while on our site.
If users reject the cookie, they may still use our site. The only
drawback to this is that the user will be limited in some areas
of our site. Persistent cookies enable us to track and target
the interests of our users to enhance the experience on our site.
Some of our business partners use cookies on our site (for example,
advertisers). However, we have no access to or control over these
cookies, once we have given permission for them to set cookies
for advertising.
Log Files
Like most standard Web site servers we use log files. This includes
internet protocol (IP) addresses, browser type, internet service
provider (ISP), referring/exit pages, platform type, date/time
stamp, and number of clicks to analyze trends, administer the
site, track user's movement in the aggregate, and gather broad
demographic information for aggregate use. IP addresses, etc.
are not linked to personally identifiable information.
Clear Gifs (Web Beacons/Web Bugs)
We employ or our third party advertising company employs a software
technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that
help us better manage content on our site by informing us what
content is effective. Clear gifs are tiny graphics with a unique
identifier, similar in function to cookies, and are used to track
the online movements of Web users. The main difference between
the two is that clear gifs are invisible on the page and are much
smaller, about the size of the period at the end of this sentence.
Clear Gifs can "work with" existing cookies on a computer
if they are both from the same Web site or advertising company.
That means, for example, that if a person visited "www.companyname.com",
which uses an advertising company's clear gif, the Web site or
advertising company would match the clear gif's identifier and
the advertising company's cookie ID number, to show the past online
behavior for that computer.
In addition, we use clear gifs in our HTML-based emails to let
us know which emails have been opened by the recipients. This
allows us to gauge the effectiveness of certain communications
and the effectiveness of our marketing campaigns. If users would
like to opt-out of these emails, please see the Opt-out section.
Communications from the Site
Special Offers and Updates
We send all new members a welcoming email to verify password and
username. Established members will occasionally receive information
on products, services, special deals, and a newsletter. Out of
respect for the privacy of our users we present the option to
not receive these types of communications. Please see the Choice
and Opt-out sections.
Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact
information such as name and email address. Out of respect for
our users privacy we provide a way to opt-out of these communications.
Please see the Choice and Opt-out sections.
Service Announcements
On rare occasions it is necessary to send out a strictly service
related announcement. For instance, if our service is temporarily
suspended for maintenance we might send users an email. Generally,
users may not opt-out of these communications, though they can
deactivate their account. However, these communications are not
promotional in nature.
Customer Service
We communicate with users on a regular basis to provide requested
services and in regards to issues relating to their account we
reply via email or phone, in accordance with the users wishes.
Sharing
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need
to disclose personal information when required by law wherein
we have a good-faith belief that such action is necessary to comply
with a current judicial proceeding, a court order or legal process
served on our Web site.
Third Party Intermediaries
We use an outside shipping company to ship orders, and a credit
card processing company to bill users for goods and services.
These companies do not retain, share, store or use personally
identifiable information for any secondary purposes.
Service Providers
We partner with other third parties to provide specific services.
When the user signs up for these particular services, we share
names, or other contact information that is necessary for the
third party to provide these services. These third parties are
not allowed to use personally identifiable information except
for the purpose of providing these services.
Business Transitions
In the event E-GLOBALFOCUS SDN. BHD. goes through a business transition,
such as a merger, being acquired by another company, or selling
a portion of its assets, users' personal information will, in
most instances, be part of the assets transferred. Users will
be notified via prior to a change of ownership or control of their
personal information. If as a result of the business transition,
the users' personally identifiable information will be used in
a manner different from that stated at the time of collection
they will be given choice consistent with our notification of
changes section.
Choice/Opt-out
Our users are given the opportunity to 'opt-out' of having their
information used for purposes not directly related to our site
at the point where we ask for information. For example, our order
form has an 'opt-out' mechanism so users who buy a product from
us, but don't want any marketing material, can keep their email
address off of our lists.
Users of our site are always notified when their information is
being collected by any outside parties. We do this so our users
can make an informed choice as to whether or not they should proceed
with services that require an outside party.
Links
This Web site contains links to other sites. Please be aware that
we, E-GLOBALFOCUS SDN. BHD., are not responsible for the privacy
practices of such other sites. We encourage our users to be aware
when they leave our site and to read the privacy statements of
each and every Web site that collects personally identifiable
information. This privacy statement applies solely to information
collected by this Web site.
Surveys & Contests
From time-to-time our site requests information from users via
surveys or contests. Participation in these surveys or contests
is completely voluntary and the user therefore has a choice whether
or not to disclose this information. The requested information
typically includes contact information (such as name and shipping
address), and demographic information (such as zip code). Contact
information will be used and shared with the contest /survey sponsors
to notify the winners and award prizes. Survey information will
be used for purposes of monitoring or improving the use and satisfaction
of this site. Users' personally identifiable information is not
shared with third parties unless we give prior notice and choice.
Though we may use an intermediary to conduct these surveys or
contests, they may not use users' personally identifiable information
for any secondary purposes.
Tell-A-Friend
If a user elects to use our referral service for informing a friend
about our site, we ask them for the friend's name and email address.
E-GLOBALFOCUS SDN. BHD. will automatically send the friend a one-time
email inviting them to visit the site. E-GLOBALFOCUS SDN. BHD.
stores this information for the sole purpose of sending this one-time
email and tracking the success of our referral program. The friend
may contact E-GLOBALFOCUS SDN. BHD. to request the removal of
this information from our database.
Security
This Web site
takes every precaution to protect our users' information. When
users submit sensitive information via the Web site, their information
is protected both online and off-line.
When our registration/order form asks users to enter sensitive
information (such as credit card number and/or social security
number), that information is encrypted and is protected with the
best encryption software in the industry - SSL. While on a secure
page, such as our order form, the lock icon on the bottom of Web
browsers such as Netscape Navigator and Microsoft Internet Explorer
becomes locked, as opposed to un-locked, or open, when users are
just 'surfing'.
While we use SSL encryption to protect sensitive information online,
we also do everything in our power to protect user-information
off-line. All of our users' information, not just the sensitive
information mentioned above, is restricted in our offices. Only
employees who need the information to perform a specific job (for
example, our billing clerk or a customer service representative)
are granted access to personally identifiable information. Our
employees must use password-protected screen-savers when they
leave their desk. When they return, they must re-enter their password
to re-gain access to user information. Furthermore, ALL employees
are kept up-to-date on our security and privacy practices.
Notification
of Changes
If we decide to change our privacy policy, we will post those
changes to this privacy statement, the homepage, and other places
we deem appropriate so our users are always aware of what information
we collect, how we use it, and under what circumstances, if any,
we disclose it. We will use information in accordance with the
privacy policy under which the information was collected.
If, however, we are going to use users' personally identifiable
information in a manner different from that stated at the time
of collection we will notify users via email. Users will have
a choice as to whether or not we use their information in this
different manner. However, if users have opted out of all communication
with the site, or deleted/deactivated their account, then they
will not be contacted, nor will their personal information be
used in this new manner. In addition, if we make any material
changes in our privacy practices that do not affect user information
already stored in our database, we will post a prominent notice
on our Web site notifying users of the change. In some cases where
we post a notice we will also email users, who have opted to receive
communications from us, notifying them of the changes in our privacy
practices.
Contact Information
If users have any questions or suggestions regarding our privacy
policy, please contact us at:
e-globalfocus Sdn. Bhd.
No 316 Block A3,
Leisure Commerce Square.
9 Jalan PJS 8/9,
46150 Petaling Jaya,
Selangor Malaysia
Phone:+603 78778316 Fax: +603 78611889
http://www.e-globalfocus.com
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